Second stay at Emperors a disaster

<p>I booked for my birthday in January and stayed at the Mondior and the stay turned out disasterous. The front managers assured me that I would get another chance of sorting out the problem. They arranged for a day at the D'oreale hotel, I got there and was the first time I stayed at the hotel so I didn't know where the lifts where to go to the room. Eventually there was a very nice doorman who helped me to my room. I had to come out of the room and go to Octavias for the spa treament on my return my keys would not work. I got back to reception waited in a queue. When I finally got to I was asked for Identification which was all in the room as I was in the spa. Eventually the lady looked for my name and put me through. I got to the room and realised that the bathroom was not cleaned out when I phoned House keeping to come and clean it. I am nonalcoholic and only alcoholic drinks were made available on the package that was booked. A set menu for me and I couldn't order anything else on the other menu even if I wanted to pay for it. Room was for paraplegics. I washed the bathroom myself as from coming back from movies and supper this was still not done. This was supposed to be a relaxing weekend for my anniversary but again it turned out disasterous...:-(</p>