1 reviews | Active since Oct 2013
Rotten Food Served
<p>My husband and I attended the Muzik Soul Sunday Session on Sunday 02 July 2017. The entrance fee included a meal. Rice, Gravy, Salad and Chicken was served. Gravy was poured on top of the rice and one of them was off. I reported this to the floor manager he took our plates and mine was still full because i couldn't eat it and left and never came back. I thought he would come back with a replacement or come back and say something as i have lodged a complaint but nothing. My husband suffered stomach cramps and running tummy the whole of Monday he even had to consult a doctor due to the food.</p>
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Food and Beverage Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Food and Beverage Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
I acknowledge that a member of your Food and Beverage Management Team has been in contact with me, but the matter is not resolved yet as Brian promised to call me and finalise this matter which I'm still awaiting him to call me.
I acknowledge that a member of your Food and Beverage Management Team has been in contact with me, but the matter is not resolved yet as Brian promised to call me and finalise this matter which I'm still awaiting him to call me.