RIPPING BLACK CARD MEMBERS OFF

As a Black Card member, I just feel that the service we get is pathetic, you will get invites for your Birthday that you can go for lunch, and when you get there you still have to pay with your card point, so what is so special about that. Then the amount of monies you spend and what you get back is redicioluse you spend thousands a night and won't even get something to play with. Another Black Card Member was with me the one night and she and he husband felt the same, she was locking a complain while she was still at Emperors, The past few weeks a lot of the Black Card members feel the same way, Everyone feel we being *******. As a Platinum Member as well I can't say this about them. What is very Bad we had to spend a lot of monies to get our Black Cards, Play with a day card and you win more, So maybe we must rather use day cards cause our Black cards is just costing us more and more monies and the gain anything. And your Host only attend to you when it suite them. I have won a few times and not ONCE was I even given a pen, and when you ask you get told O sorry you need to take this up with management, ag please!! So yes I am upset and not without a good reason. Machines get switch off no one knows about it, get there sorry you need to go and play elsewhere. Really what is going on at Emperors it NEVER use to be so bad or this bad the be quite honest, I can start to understand to why it getting so quite is all because of what is happening and people had enough