1 reviews | Active since Feb 2013
PRICE DIFFERENCE INSIDE THE CASINO (RED HEART RUM)
On 3 March 2016 I ordered the special of Red Heart Rum for R12 with a Coke as advertised on the ad in the undercover parking area (next to the entrance to the main door). The waiter helping me said the ad stipulates it is only for \a tot of Red Heart Rum for R12\" and doesn't include a coke. I went outside and took a photo of the ad and went back to the same waiter. I showed him the phote. He called a duty manager and this manager said this is incorrect. So once again me and the duty manager went out to the parking area where the ad is advertised. Both of us took a photo of the ad on the wall. We went inside and he said he will call another manager. The 2nd manager told me the ad outside is incorrect and they are blaming the Marketing Division. This is unacceptable. He said I could order 1 drink at that price and not more. How many people were confused with this. I do have the photo. I told both managers I will bring this matter under Emperors attention and will go to the newspapers. I do have a copy of the ad at the bar counter as well.."
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Food and Beverage Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Food and Beverage Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
