Pathetic Customer service

After 3 emails to Emperors Reservation desk & 1 Hello Peter comment I have been told that the email address on their web & that I was using was not in use but the manager still has that on his email auto reply after all of this. He contacted me to '\try'' to accommodate me but only infuriates me more by booking me at their 3* hotel WITHOUT CONSULTING ME when I SPECIFICALLY REQUESTED for the 5* one. When I query this