Not Happy

On 28th June 2017 I was playing in the casino with my Gold Winners Circle loyalty card. I had an amount of R913 on the card and unfortunately dropped the card without having noticed. Two days later when I revisited the casino and couldn't find my card, I went to have a new one issued, only to be told that the money on the card had disappeared. On checking the history, and later, surveillance activity, it was found that a 'nice gentleman' had picked up the card and gambled out the money. My feeling is that steps should be taken by security personnel to avoid such occurrences, perhaps pin numbers before being able to access funds. All discussions with management, slots managers etc, have proved to be fruitless and I have been told that this cannot be reimbursed.