KM
Kevin M

1 reviews | Active since Aug 2012

02 Nov 2015, 16:20

no service, put on hold forever, mumbles badly

So i call to inquire about events at emperors, the guy who answers the first time mumbles so badly i thought i called home affairs, I ask nicely for what I am looking for Mr. Mumbles puts me through to a line that is never answered, I get redirected back to reception where he puts me through again, this happens like 3 times each time im shouting for him to stop doing it and call some1 that can help me from he's line, <br> <br> I wasn't asking about where I could send my CV, I was asking about how we could exchange my money for there service and got treated the way zuma treats numbers, VERY BADLY. <br> <br> im not expecting a response. but I would suggest if your looking for a good weekend dont go to the palace of Mumbles.

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Replies (1)
Emperors Palace
Emperors Palace's reply03 Nov 2015, 08:04
Official
Hello the machine,

Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.

We further wish to confirm that a member of our Hotels Management Team will contact you shortly.

Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort