No response to complaints

<p>I sent an email to complain about appalling service received on the 1st of May 2016. Part of my complaint was regarding a payment I made - I was handed a card machine to pay for drinks, the payment went through and as the slip was printing the battery died. The staff member who was 'assisting' us (if you could even call it that) made my boyfriend pay again because, in his words, "I guess we both don't know what happened" even though we told him that the payment went through. His attitude towards us was ****y and disgusting on top of everything else. </p> <p> </p> <p>I have not received any feedback from Emperors. No apology, and I'm guessing that I'm also not getting my money back. It's relly upsetting to see how little the establishment actually cares about it's clients. </p>