BH
Brenda H

1 reviews | Active since Aug 2010

11 Aug 2015, 14:46

NO FEEDBACK

I sent the below email to the Winners Circle email address on 17 July 2015. To date, I have not had the courtesy of a reply.<br> <br> Perhaps on this forum I will receive a reply.<br> <br> On 06 July 2015 I received an sms from Emperors Palace regarding R150 credit valid 6-23 July 2015.<br> <br> I visited Emperors last night (16 July) - no promo credit was available to download.<br> <br> I queried this with the Winner's Circle Desk and was told that apparently I had already downloaded the credits on 08 July 2015.<br> <br> I WAS NOT AT EMPERORS PALACE ON WEDNESDAY, 8 JULY 2015 AND I DID NOT DOWNLOAD ANY PROMO CREDITS TO MY CARD SINCE I RECEIVED THE SMS FROM EMPERORS PALACE ON 06 JULY 2015.<br> <br> Please investigate and let me know what the outcome is.<br>

0
Replies (1)
Emperors Palace
Emperors Palace's reply11 Aug 2015, 14:57
Official
Hello BBH,

Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.

We further wish to confirm that a member of our Winners Circle Management Team will contact you shortly.

Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort