CP
Colin P

1 reviews | Active since Mar 2017

02 May 2017, 11:27

My Gambling Reality

<p>Let me start like this, I’ve been playing at Emperors/Caesar’s for 15 Years when it started as World Trade Centre. First of all they had one red eye nickel, which is the same machine that’s on the floor today May 2017; which by the way has never Paid the Jackpot in 15 years and it’s on R9.2 million. All our friends in Prive’ also know about this machine (Africa’s biggest slot pay out). They also see the false advertising that the casino as been pushing on the public. To my surprise and rude awakening, I Colin Proudfoot has never won a white bag; which means you won 50 thousand or more in 15 years and we drop on average about 50 thousand a month. I seen with my own eyes playing everday, people win 5 white bags which I’ve never seen in my life neither have any other regular players seen this? My conclusion I must play another 15 years and a waste another 3 Million to not win a white bag. <br />We also know that certain foreign people (Whales) come and play for 2 weeks everyday; stay in the hotel for 2 weeks for free, complains about not winning enough and the whole casino stops and they re-calibrate the systems for him allowing to win just before he goes back the China. While they play one machine but occupy 7 machines up to 12 hours without playing those occupied machines. Which also pays the foreigner out huge amounts per machine?<br />We also noticed as regulars we are not notified when our parking is being occupied by horse feed, for the horse auctions, and other functions. We’ve played around 200,000K in the last 3 months as a black card holder and you only receive 6 whole tickets to their draw? They also have a mystery jackpot which can’t win if you don’t play over the weekend? And we play during the week in the morning so there is no mystery jackpot for the mid week players??????? There are 3 more examples of people who win constantly. I urge you not to waste any of your money, the gambling board. I won’t even bother to complain at the gambling board cause it’s all (SET TO BULL DUST THOUSANDS AND THOUSANDS OF PEOPLE) which the gambling board knows the machines are set very, very low and is approved by them and won’t and can’t do anything about the false advertising regarding machine pays out and jackpots. There’s also nothing Emperors will do to try and win me back. LET’S SEE! My personal Host no hard feelings you have been wonderful to us.</p>

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Replies (2)
Emperors Palace
Emperors Palace's reply09 May 2017, 14:14
Official

We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.

May we take the opportunity to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.

Best regards

The Management Team

Emperors Palace Hotels Casino Convention Resort

Emperors Palace
Emperors Palace's reply23 May 2017, 09:59
Official

This is to confirm that a member of our Management Team has been in contact with you and that the matter is now resolved.

Thank you for your patience in this regard.

Yours sincerely

The Management Team

Emperors Palace Hotels Casino Convention Resort