money spent service not recieved

<p>We booked into the D'Oreale on friday 10/03/17. I should have known from the word go that this was not going to be a memorable stay. This was our 3rd time staying at D'Oreale and the worse service possible. Might i add this was the most expensvie night out the 3 visits.</p> <p> </p> <p>My issues are as follows</p> <p>1. They changed our room to a different room while we were checking in and it was not the packaged room.</p> <p>2. Secondly it was non smoking a we requested a smoking room, after about 2 hours they arrived with an ashtray.</p> <p>3. There were faulty lights</p> <p>4. Requested 4 times for the bar fridge to be activated. Took anthing from 30mins to 2 hours and after activation it would lock again. Obviously something wrong with the fridge.</p> <p>5. The phones to call reception did not work. </p> <p> </p> <p>What seemed pretty strange was the staff seemed to know about these issues as they were being brought up.</p> <p> </p> <p>Discussed this with the Shift manager who said she would sort something out for us at a later stage to make up from the inconvienience. Told me to call her on monday to discuss. This has just added more frustration to this issue.</p> <p> </p> <p>If and when i managed to get through she was in meetings, out the office or gone home. Left messages and no call back. Sent mails also no response. This leads me to believe that the descussion on friday night was just a front to keep "the guest happy". Hence me taking to Hello Peter for some sort of assistance as i can not get to talk to someone senior at The D'Oreale Grande Emperors Palace</p> <p> </p>