DJ
Denise J

1 reviews | Active since Jan 2017

14 Apr 2017, 12:31

Manager treated us like ****

<p>Okay, so we had an issue with this place a few months back and nice of Denver the Table Manager to phone me and resolve the complaint. He offered us a dinner for 2 and we decided to use that dinner last night at Emperors Palace. Denver was not there so another Manager Collin assisted us, we told him that we will be eating at Spur, but then we changed our minds to go to Platia which was not a mistake. We told the manager of Platia to phone him and inform him that we are rather there. He came in there making a scene, saying the following "you said you were going to spur" so my fiance apologised and his reply was talking so loud that the other customers heads were turning being focused on our table "DON'T BE SORRY, BE STRAIGHT AND ANYTHING AFTER THIS MEAL YOU WILL PAY CASH". We only had starters, and maincourse with wine not even dessert or anything else. His attitude was not appreciated at all!!!! He made us feel uncomfortable and ashamed. We didn't even enjoy our "dinner for 2" anymore and took it for takeaway. I am sure if Denver was there he would have had a better attitude, as said by the restaurant waiters as well. And if Emperors decide to give a Dinner for 2, they should state what amount they give to the customer not make a scene in the restaurant and make the customer feel like ****. This is very unprofessional.</p>

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Replies (4)
Emperors Palace
Emperors Palace's reply18 Apr 2017, 15:39
Official

We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.

May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.

Best regards

The Management Team

Emperors Palace Hotels Casino Convention Resort

Best regards,

Emperors Palace
Emperors Palace's reply21 Apr 2017, 12:11
Official

This is to confirm that a member of our Management Team has been in contact with you in order to resolve the matter.

Thank you for your patience in this regard.

Yours sincerely

The Management Team

Emperors Palace Hotels Casino Convention Resort

Best regards,

DJ
Denise J's update21 Apr 2017, 12:14
Reviewer Update

Thanks for feedback. Will convert the complaint after being at Emperors Palace.

DJ
Denise J's update26 Jul 2017, 22:20
Reviewer Update

Thanks for sorting the problem.