Management giving false information and empty promises not been delivered!!!!!!!!!!!!!

I have experienced the most disgusting service and patatic service at emperors palace!!!!! I don't receive free play sms^s only for draw tickets I called and spoke to liza from marketing so called manager which clearly cannot be givening customers wrong info and ive got the call recorded on my cellphone she advised me I've got 250 free play which I had came to the casino on the 8th all the way from pretoria only to find out nothing is loaded waited over 1 hr at winners circle eventually liza in marketin changed the story around and said I have to earn 2 points clearly that was not said on the phone!!!!as then i would have understood and wouldnt have wasted my time driving so far!!!!so apparently to qualify for the free play of R250 i gotta earn 2 points after fighting my case she compensated me a lousy 50 rand free play and said I should earn the 2 point and then only it will be loaded I eventually earned those 2 points playing in the casino as what they promised and guess what? still nothing of the 250 been loaded the card went back to winners circle guy advised should be in the next day got there again the next day still nothing it caused me alot of frastration and spending over 400 rand worth of fuel coming from pretoria!what bull**** only marketing needs to action this and nothing can be done I spend in the 10000s of rands in emperors gambling and I'm a regular player it's quit ridiculous of the pathetic service that I've been experienced by false information given by someone in management clearly she then grants me a lousy R50 rand free play when i throw in on average about over R20000 per night on some occasions I do expect a compensation of my time for the 2 days of running for nothing it caused me a big inconvenience emperors unable to assist me this entire weekend! Even so they do have to sort out that lousy R250 rand freeplay how is my time my fuel all my efforts going to be compensated for false information given in the begining Kindly check on my high play records as well I do expect a reponse with a higher authority and not someone in damn marketing and yes I do have a call recording of the wrong info given initially clearly *********** management that clearly doesnt advise her customet on right information I am a customer i know my CPA rights and i want to see hoe emperors palace can make up for this and i wont be gambling thete anymore it eioo be their loss die to the amount of money I put in those damn machines!!!!!! My acc no is ********** 039