Machine Payouts to Loyal Players

Good Morning.

I was not sure if I should give a 2 or 3 star rating......as there are a few things at Emperors Palace that is good - Drink discounts, Friendly Staff....availability of the machines.....etc. But in saying this...the one thing that made me choose 2 stars and that is the most disappointing of all is the payouts of the machines....my wife and I have probably spend over R50 000 in the last 2 to 3 weeks....I don't even want to think about what we have spend over the last year....with no proper payouts.......why does Emperors Palace not look after their loyal players...players that spent a lot of time and money at the Casino......please let me know why we should keep going back to Emperors and spend our money there...and not at another Casino...? I also tried getting black card status...I was told it is only for the selected few....how much do you have to spend to actually get this status...as I believe I should have reached this status a long time ago...?

Thank you.