1 reviews | Active since Jun 2016
Loyal customer no rewards unfair to me
<p>It has been months upon months all my friends be it gold card member or even silver gets free play every single month i that plays 100s been on gold i get nothing not even a 100 free play as a thank you thr drinks system sucks been months its always dont qualify at carnival city there rewards are much better to comp drinks per visit emperors is quit lousy for being such a large casino i am quit ****ed off only certain people get free play all the time when i play big and get nothing being on a gold card theres absoletely no bennefits for certain people its only the white and black people winning all the time,getting free hotel stay to vouchers to everything an out of courtesey i expect to compensated</p>
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort