1 reviews | Active since Feb 2014
Invited to stay in a hotel with no rooms available
<p>I have had a great experience previously with the Metcourt Hotel and was invited via sms today 14 Feb for a complimentary night's stay. Very excitedly and immediately after receiving the invite I tried to book a date as it is only valid from 15-28 Feb...Every singly day 15-28 Feb is fully booked. Very dissapointing indeed. I appreciate the complimentary stay but rather do not send an sms when the hotel is fully booked.</p>
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Hotels Guest Relations Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Hotels Guest Relations Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
Many thanks for the assistance, especially from Genevieve who were very helpfull.
Many thanks for the assistance, especially from Genevieve who were very helpfull.