kJ
kelvin J
1 reviews | Active since Aug 2015
21 Aug 2015, 12:58
incident in lift
On 15/08 I was a guest at doreal grande. Upon entering the lift a chandelier fell from above nearly causing serious injury or even death. An incident report was completed on site and I mailed further details on 17th.<br> <br> To date no feedback
Helpful (0)
Replies (1)0
Replies (1)
Emperors Palace's replyOfficial
21 Aug 2015, 14:09Hello kellas,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Hotels Guest Relations Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Hotels Guest Relations Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Emperors Palace's reply21 Aug 2015, 14:09
Official
Hello kellas,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Hotels Guest Relations Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Hotels Guest Relations Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort