LC
Lesley C

1 reviews | Active since Aug 2009

07 Apr 2016, 18:56

In the tough economic times but afford bad service

Today I visited the establishment against my will and to be confronted with staff who has no clue what customer service is. In these tougher economic times one can't afford to have a stinky attitude. Your MVG desk represents the mood of your entertainment Business. Now imagine if you have staff as cold as ice where to now.<br> You're chasing your valuable patronage and other entertainment venues like Monte Casino gain from your staff's bad attitude. Please train your staff to smile and be polite to guests. Sol will flip if this gets to his knowledge. Very sad indeed maybe this will be my very last visit to your U Boat?

0
Replies (1)
Emperors Palace
Emperors Palace's reply08 Apr 2016, 08:08
Official
Hello leslec01,

Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.

We further wish to confirm that a member of our Winners Circle Management Team will contact you shortly.

Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort