Horrible stay experience at Emperors Palace Mondior Hotel - EMPTY PROMISES

On the 23/03/2021, i had left a review on the hotel Mondior at Emperors Palace at which i stayed, firstly it was a horrible experience. A couple of days later I had the marketing manager call me to apologise for my experience and promised to call me back regarding a better experience. Two days later i had the manager of Mondior call me directly, apologising for my experience and saying that he will speak to the marketing manager to organize a much better experience for me at the 5star hotel.

Firstly, i was really impressed as how efficient they were to respond to my complain and also actually willing to give me a better experience so i could change my thoughts about them. the marketing manager said she will call me after the Easter holidays and finalize everything, the Mondior manager, also told me the same thing. it is now the 30/04/21, and to date, i had no calls at all. I guess this is how Emperors actually work, they give you promises and never keep up to it. I do now actually believe that this company has no care for their customers. i would really suggest that if you do not intend giving your clients a good experience in the first place, rather not offer them such experience. It was my first time staying at this casino, and as i said before, i would think three times over before actually going back, and you can be sure that all family and friends will feel the same.

thanks again Mondior hotel for such an ill stay and experience, you really opened my eyes.