Horrible stay experience at Emperors Palace Mondior Hotel

So I have been given a two nights stay at Emperors Palace on the 20th - 21st of March 2021, at Mondior hotel room 124. I was very excited, as this was my first time staying here, and I'm sure that the casino only gives free stay because they want to promote their hotels, so that people would come often. I am really sad to say that it was really not a nice experience. the beds which was king size was really uncomfortable, the Pillow, I wish i knew what they used, but they really need to reconsider, as the moment you lay your head down, its like you are swallowed by the pillow, it was way too soft for my comfort, the tv did not work on arrival, i called reception and the lady said she will send someone to check up, but nobody came, i had to go personally to reception to get them to send somebody to have this sorted. then the channels, was a whole other story. they need to rethink bouquet choice with dstv.

So breakfast was complimentary, and it supposed to be buffet, but since covid they had to make a la carte, we got there at 9 in the morning to the breakfast hall, was seated almost immediately, however we had to wait almost 20 minutes just to get a cup of coffee and another half hour to get our breakfast, and when it arrived it was ice cold, the hash browns, was oily seemed as though it came from someone elses plate. it was just crust no potatoe filling in it. the bacon was icy cold, and so was the breakfast bangers. the toast...omg was burned and you could see it was sc****d and tasted so bitter.

I am very disappointed, I know i didnt have to pay for this, but this is really not the type of service i was looking forward to or the stay.

I would definitely guarantee, that i would never recommend this casino or hotels to anyone. I have stayed at Gold Reef Hotel, and they are hundred times better than this.

I sorry Emperors, you guys lost a very valuable client, and most likely future clients too.