RS
Rico S

1 reviews | Active since May 2015

07 May 2015, 20:06

Honeymoon Horror

I visited the Customer Service Desk and Nicole assisted (very Friendly) and gave me her number to contact to make Honeymoon Booking<br> <br> I Called & Emailed her and made a booking specifying the dates and what was required (2 nights), she responded with a booking for the first night and advised I need to make a payment the same day to get the special rated, I requested confirmation of the 2nd date and she rep**** : \ Dont worry abt the 8th will sort it out... "so I made the payment"

0
Replies (1)
Emperors Palace
Emperors Palace's reply08 May 2015, 08:32
Official
Hello Risintech,

Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.

We further wish to confirm that a member of our Guest Relations Management Team will contact you shortly.

Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort