HELLISH SERVICE & COLD FOOD

ONE STAR IS TO MUCH FOR THIS RESTAURANT

We visited Rosetta's Bistro on Friday 19 March 2021. There are a few things that I would like to bring to your attention AGAIN: 1. We are very unhappy that we weren't offered an alternative, nor a solution - by that time (21h30) we didn't even have dinner. 2. We already brought the matter to their attention, just after 21h00 - the head chef was also nowhere to be found. 3. We then requested that our food just be warmed in the microwave - we were then informed that the restaurant doesn't have a MICROWAVE? REALLY!!! 4. The supervisor on duty then requested us to wait a further 10 minutes for all the food to be replaced, which wouldn't have been POSSIBLE, as ALL the food was cold. How would that have been possible?!?! 5. We sent all details requested for the refund on Tuesday 23 March 2021 6. It is 7 days after the first initial request for a refund & 3 days after the document has been forwarded back to you.

All of these people were copied in the email sent to Emperors PALACE on Tuesday - Siobhan van Vuuren (countless messages were left - no return calls), Dineo Moseane, Bongani Madonsele, Remi Anderson, Andre Bezuidenhout - NOT ONE OF THESE PEOPLE HAVE HAD THE DECENCY TO CONTACT ME TO APOLOGIZE FOR THE GHASTLY SERVICE THAT WE RECEIVED.

It is absolute atrocious to expect customers to pay R600 of their hard earned money for cold food and then NOT be offered an alternative, nor a refund? The refund was requested by us!!

I have never in my life received such bad service from a world renowned company.