F&B unacceptable behavior

On Friday the 3rd of July I've visited Emperors Palace as I regularly do. Around 10pm I went to the main bar on the casino floor to order two toasted sandwiches and a couple of samosas, what I saw while I was was busy waiting for my sandwiches was really unacceptable, the one waiter was sucking on a ice cube and chewing gum while she was standing next to me waiting for her drinks and Alex, my guess F&B duty Manager was standing behind the counter eating samosas. When my sandwiches were done I wanted my samosas that I've ordered and paid for just to be told that it's finish obviously because Alex was helping himself behind the counter. This is really is unacceptable behavior from your F&B staff especially from management level.