Emperors Palace's service stinks

<p>Their customer service stinks to say the list, I paid for food at the food outlet on the main casino floor on the 01 May 2016and when I had to collect the food was not ready and I was asked to wait 10 minutes for the food to be ready. I informed them that I don't have 10 minutes let them refund me and they refused to refund me the money.</p> <p>I lodged a complaint with their customer service department on the 03 May 2016 and to date no reply from Emperors Palace and all they sent me was the following message. </p> <p><br />Thank you for contacting the Emperors Palace. Your reference number for this Connection is - 30965. </p> <p>This conduct of theirs indicates their unwillingness to resolve my query and refund my money.</p>