Emperor's did it again

Again we went to Emperor's and again no winnings. We've spoken to all the relevant people and all they do is blame the gambling board for the machines being set so low? Now do we really believe this, no casino would be in business if this was true. Still no jackpot after 15 years of pouring money into one of the worst casinos in Africa. Don't be fooled by the mystery jackpots still none during the day, when the regulars play, so in other words they want people to neglect their families to go gambling? 12/11/2017 we walk into the prive 7:30 in the morning to enjoy our day. Only to have four very,very,very drunk men falling all over the place screaming and swearing, enduring this behaviour for an hour and had to threaten to leave before security took us seriously and they continued to give them alcohol which is against the law. When i complained i was told that the casino does not have 15 security guards at anytime to just assist with removing these men, they left. Only to return 20min later so we had to sit in fear in the prive....no apology from anyone. It's like they now running a shabeen and not a 5 star casino. After my complaints several months ago, you have to beg for free play like a child, and still no white bag. And after this complaint again they may give us R3000. I find it quite ironic that KPMG are their auditors????