Double deduction

I had a great 40 th birthday outing with my family at Emperors palace but now this issue of double deduction is going to ruin my wonderful memories.<br> So this is an open letter to Metcourt hotels reservations dept.<br> <br> Dear Metcourt hotel<br> Please check reservation no*** you charged me twice for the same booking ,on Saturday 27 February 2016 and again today 28 Feb 2016.<br> I tried phoning the hotel 3 times today I got transferred by the main switchboard but thrice there was no reply at your hotel.<br> I would appreciate it if this mistake could be rectified ASAP.<br> <br> Regards<br> Monica