Dissgusted

<div>Good evening.i am sooooo disgusted in the treatment I have received from two receptionist at peermont metcourt suites Emperors palace. 24 September 2016 at around 20:30pm I was greeted by a black male name is Richard.He told us that the package we booked was the room and breakfast included for 2 adults and 2 vouchers for the casino for 2 adults and that we have to pay for my daughter breakfast so I said to him that the lady that took my booking said to me that 2 vouchers for my daughter was included in the package so she can use them at the kiddies section.then he says to me in an arrogant Manor this is not the first you are staying with us (as if to say to me like don't I now the rules and regulations) then I said to him the lady that took my booking had told me that and that I'm not stupid I understood very well what she had told me.i told him I never travel 2 hours 30 min from ermelo to come and fight for vouchers.then he turned his head making his face very funny.when he did that I said people who take booking must learn to blady talk English properly what she told me is what I'm telling you don't tell me that it's not the first time I'm coming to stay at your hotel yes I have stayed many times before but first time I'm getting <a style="font-size: 13.581pt; line-height: 140%;" href="http://vouchers.so">vouchers.so</a> I took the room cards and walked away.We go to our room 229 everything is neat and clean at around <a style="font-size: 13.581pt; line-height: 140%;" href="calendar:T1:21:30">21:30</a> I went to wash my face the sink on the left no water came out from the tap so I opened the right side sink tap the water just stands still in the sink takes ages to go down so I called the receptionist she says she is gonna send a plumber.plumber comes checks and says the problem is coming from the next room and there's nothing he can do about it. Next morning at around <a style="font-size: 13.581pt; line-height: 140%;" href="calendar:T1:6:45">6:45</a> I go to brush my teeth same story but this time the right sink tap water never came out the left sink tap had starting working tried washing my face and the sink was clogged.went to have a shower and I tried pulling the shower handle in the centre on the red and blue (red hot water) (blue cold water) the water either came out very hot and then very cold then I tried pulling the shower handle more towards the blue thinking it will adjust but the same thing happened either to hot or very cold.i could only wash my hair because I was getting burnt with the hot water and then it would go very <a style="font-size: 13.581pt; line-height: 140%;" href="http://cold.by">cold.by</a> this time I was frustrated I came out of the shower changed myself and went downstairs to the reception with wet hair I was greeted by nomavuso I said can I speak to your manager she said she is the manager I explained to her what happened the previous night with Richard and how rude he was and I further explained the plumbing issues and how angry I was.then I showed her the email I received regarding my booking and I asked her to check if it stated anything about the accomodation I was paying for and what it entitled especially the vouchers she said nothing is said about the vouchers then she said it could have been a misunderstanding or miss communication then I said thank you very much that's all Richard could have to said to me the previous night.she said she was gonna investigate into the matter further with Richard. Then she said she will send the plumber to my room.plumber came check and said that this room has a plumbing problem Wich the receptionists know very well and that it's on their systems.he further said that the hotel outsourced a previous plumber who did not fix the problem he made it worst.i went downstairs and told nomavuso give me another just to shower so that my family n I can be on our way ASAP.She gave a card to room 239 went into the room with my husband and the plumber same story sinks clogged and shower either very hot or very cold.i went back downstairs gave her the key expressed how upset and disgusted I was with the service I was receiving Wich was nothing from her except a sorry.i told her I don't want another room as I can't stand to stay in this hotel for another hour.i told her its very disgusting that she is aware of the plumbing problem but still gave us that room she says she's not aware so I said to her if the manager of the plumbing department says it's on your system how can you not <a style="font-size: 13.581pt; line-height: 140%;" href="http://know.so">know.so</a> I walked away went back upstairs packed our bags without my husband and daughter bathing went back downstairs with our luggage gave her the cards to room 229 with the 2 vouchers to the casino Wich were on my name Wich I don't gamble my husband could not use it as he went to the casino.both vouchers were on my name not even one voucher on my husbands name.then she says she wants our details I said you want my details for what to send me a pathetic letter of apology Wich I don't want because your sorry has not helped the situation. I further said what kind of example is she setting as a senior to her juniors.she says she wants our details to refund us I said you blady well refund us for everything we faced since checking in.richard and nomavuso should go back to the basics in learning how to treat guests and how to help guest's.nomavuso is useless she wants to be a manager but could not help in any way she did not even bother to call her supervisor to help us in any way just a pathetic sorry.</div> <div>I'm absolutely disgusted and I will never recommend this place to anyone in future not even I will return to your hotel.i will not be surprised if I don't get a reply from emperors palace but I will go to hello peter. Com with this disgusting treatment my family and I have received.</div> <p> </p> <div id="composer_signature"> <div dir="auto" style="font-size: 13.581pt; color: #575757; line-height: 140%;">Sent from my Samsung Galaxy smartphone.</div> </div>