CP
Colin P

1 reviews | Active since Mar 2017

09 Mar 2017, 14:44

Disgusting, shocking not looked after

<p>Where do i start? We get given BLACK CARDS because spend sufficiently. NOT ONCE have we walked out with a white bag? We have been gambling in prive for 15 years? Our personal host is not doing his job, does not come to us, we have complained about pay outs (well the whole prive) is complaining that the machines are set to a very very low pay out to make sure you feed them and dropping big bucks to get NO PROMOTIONAL POINTS AT ALL!! i will not promote black cards. 90% of the prive is waiting for Menlyn to open go drop our money there. The food is shocking, can not believe this is what's been served to high rollers!!!!</p>

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Replies (2)
Emperors Palace
Emperors Palace's reply09 Mar 2017, 15:42
Official

We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.

Please be advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.

Best regards

The Management Team

Emperors Palace Hotels Casino Convention Resort

Emperors Palace
Emperors Palace's reply14 Mar 2017, 06:45
Official

This is to confirm that a member of our Guest Relations Team has been in contact with you regarding your complaint/concerns.

Thank you for your patience in this regard.

Yours sincerely

The Management Team

Emperors Palace Hotels Casino Convention Resort