Disgusting

<p>I was absolutely appalled by the service of met court suites by peermont<br />Understood that upon arrival late in the evening I had seen construction taking place however I didn't expect noise on site from 5 am which obviously lead to a break in my sleep<br />After making the necessary enquiries due to my diabetes and my wife's asthma I was told by a lady at the front desk that her manager ntuli will be in at 6,30 am which proved to be otherwise as she herself stated that she got in at 8,00 am<br />It was a very unfortunate scenario that when my wife did speak to ntuli she wasn't friendly and made many a claim to say that it is mentioned on the website that they are under construction<br />After further enquiries via the website I saw that this was totally false and an open lie<br />Furthermore she did say and it turns out to be a lie as well that there is no one higher than her in position of authority because there is someone who is higher than her and this I figured out after calling the emperors palace central reservations number<br />She even blatantly mentioned that she couldn't do anything for me as we were advised on check in that we could be upgraded to another hotel at a cost to us which was another open lie as we were not informed of this as well<br />After such a distasteful experience from an international group such as peermont itself I can safely place on record that in future I will never ever book here at any hotel at emperors palace nor will I recommend it to any of my peers and colleuges as I will definitely wish to save them from the same misery and difficulty I am experiencing from a reputable group as yourself<br />What also upsets me more is that besides the notice on the front desk and obviously the scaffolding in place there was no notice of any sort placed under any room door as was claimed by someone by the name of jan who did say that he will get back to me but still to no avail<br />It meant that I have to escalate a complaint to mike to address this matter with utmost urgency who tells me that he can upgrade me to doreale and it would cost me the fun stay price of R1200 <br />I'm sorry to say but the emperors group and peermont themselves don't know how to deal with any matter what so ever and instead of being helpful they tend to give your patrons more grief and difficulty than anything and it leads to the question being asked is peermont group worthy of being rated as a hospitality provider, as far as I am concerned and with this bitter experience I can say for the record that the answer is NO!!!!!</p> <p>What upsetted me further is that upon bringing up the matter of the noise on the construction site this morning she has the audacity to tell me that every company works differently and that probabally it's their company policy which can only lead me to say that the emperors group and peermont group are not doing good enough enquiries and don't have policies in place to look after their patrons and guests<br />It was and is a sickening experience and I'm totally disappointed with the run around I'm being given as though I'm a fool or a stupid !!!!!!!!!!!!!!!</p> <p> </p>