Disgusted in your facilities and your interaction with people

<p>On Saturday 10 December, my family and I had to deliver products to a Christmas market at Emperors Palace. </p> <p>First of all, we get there early in the morning and head for the deliveries area at the back of the venue, we deliver the first batch of products, upon returning to deliver a second batch, one cannot get into the delivery area. I counted 7 or more parking bays. but the security just made people sit in the hot and ****** sun to get in. Some people getting to the front of the queue to wait 20 minutes plus to get in.</p> <p>Now problem... you only have until 4 o'clock to deliver at the market. </p> <p>So we resort to parking at the other side of the venue and with VERY HEAVY equipment attempt to deliver at the convention centre entrance. We want to access the building and the security refuses to let us in, now upon desperation my husband asks to speak to the manager. There is now expected for us to walk ALL the way around in the sun with heavy equipment to get our products delivered. </p> <p>A manager by the name of Alexander, comes and he just does not give a ****. He smirks at my husband. His demeanour so repulsing. </p> <p>We even paid entry at the front gate and he continued to refuse us entry into the convention centre entrance, whilst carrying goods. He then further refused to give our entry fee back. <br /> Let’s just emphasize something here… we were paying customer, being refused entry.</p> <p>1. If you people are a world class entertainment centre why don't you make provision for large delivery influxes?</p> <p>2. How can you give Mr Alexander the title of manager, if he treats people in such a disgusting manner. It is fine if that entrance could not be used, but being a manager he could have come up with a suitable solution.</p> <p>3. We get to the back after walking very far in the heat... to find the lift at the delivery section is... what else... BROKEN!</p> <p>Once again, if you are a world class entertainment centre, why does half your facilities not work? People, old and young had to climb stairs with very heavy equipment and still... your manager Mr Alexander just stands there with a smirk on his face. </p> <p>After several trips, in the heat and sun from one side of the building to the next, the queue for the cars to get into the delivery area was now reaching up to 15 cars. </p> <p>There was an absolute lack of provision, professionalism and assistance. I would never advise any person or company to make use of your facilities for a function. It is a disgrace, seeing that the organisers pay a **** load of money to make use of your resort. </p> <p>I am repulsed by the fact that your facilities are so poor and that a manager of a "world class entertainment centre" can treat people like dirt.</p>