Copy of email-no reply

Copy of email : I have been a patron of your establishment since the opening of Phase one.<br> I wish to tell you how deeply dissapointed I am in the treatment that I, as a Gold Card holder, am receiving.<br> As I not only play with my Gold card, but use the regular grey cards simultaneously, you are not even aware of the amount of money I spend at your establishment.<br> A few weeks ago I was informed that there was R500 awarded to me, by yourselfs in my Gold card. Unfortunately there was a 24 hour time limit attached to this money. As I was not able to play on the said date, the R500 was forfeited.<br> Last Thursday I was awarded a one night stay at the Metcourt ( not mad about the Metcourt btw<br> I decided to take up the offer. I spent over a hour trying to book online and received a 'not available' and a BBR rate, for each date I requested. I then tried a phone booking, but after 30 mins of not being answered, I gave up, so no room either.<br> I really feel that you need to find a way to be more flexible and treat your loyal patrons in a better manner.<br> Although the R500 isn't much, nor is the accomodation, it is better than nothing and nothing is what I usually get when I play at your establishment