tS
terrence S
1 reviews | Active since Mar 2009
20 Mar 2015, 19:58
complaint
Today, at about 4.30pm as I was exiting the gate, the car in front of me was obviously not aware that the button has to be pushed in order for the boom to be raised. This caused a back of of my and other cars. I requested Peter the guard to assist her thus alleviate the problem,. He refused and kept shouting at her her to press the button, she could obviously not hear him as he was a distance away. This is not the way to treat customers. Arrogant attitude displayed by him.
Helpful (0)
Replies (1)0
Replies (1)
Emperors Palace's replyOfficial
23 Mar 2015, 08:28Hello terrysc,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Tollgate Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Tollgate Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Emperors Palace's reply23 Mar 2015, 08:28
Official
Hello terrysc,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Tollgate Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Tollgate Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort