RG
Restella G
1 reviews | Active since Jul 2013
14 Nov 2015, 23:49
cannot serve you because they don't have change
Went to the area in the centre of the casino to get something to eat. And the lady by the name of gial couldnt serve me because she didnt have change for T200. She points to a machine that i need to make change so that i can get something to eat. How can a casino not have change. Bad service. Bad attitude by your staff. Level of service dropping
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Emperors Palace's replyOfficial
16 Nov 2015, 08:41Hello Stella6,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Food and Beverage Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Food and Beverage Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Emperors Palace's reply16 Nov 2015, 08:41
Official
Hello Stella6,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Food and Beverage Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Food and Beverage Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort