BC
Beverley C

1 reviews | Active since Mar 2009

10 Mar 2017, 13:47

Bingo on a Sunday absolutely shocking!!

<p>Yet again I need to complain about the gentleman that called the bingo this past Sunday, 5 March 2017. He should not be calling bingo, he should be a horse commentator or an auctioneer!! He talks far too fast and half the time you cannot hear what he is saying, he does not speak clearly at all! Why on earth does he have to joke and make remarks before each number, the number gets lost in the babble!!! I have complained before about one of the callers who swallowed their words and we had missed 5 numbers!!! Why on earth can you not get comperes that talk crisp and clear??? It is very irritating to say the least. Also it is in very bad taste to have the music blearing when the bingo is being played. My suggestion to you would be to go to Carnival and have a listen to how crisp and clear their bingo announcer is, there is no making chit/chat and babbling on between numbers (it is silent) and the music is turned off during bingo!! Please Emperors, myself and many other bingo players on a Sunday are getting totally cheesed off the way the numbers are being called and all the unnecessary babble in between numbers!!!!! Surely the compere can keep his babbling until after the bingo!!! We are playing for large sums of money and not a few rand!!! I sincerely hope this complaint gets to the right person and something is done about it. Very disgruntled bingo player!!</p>

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Replies (2)
Emperors Palace
Emperors Palace's reply10 Mar 2017, 14:55
Official

We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.

May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.

Best regards

The Management Team

Emperors Palace Hotels Casino Convention Resort

Emperors Palace
Emperors Palace's reply15 Mar 2017, 05:40
Official

This is to confirm that a member of our Management Team has been in contact with you and that the matter is now resolved.

Thank you for your patience in this regard.

Yours sincerely

The Management Team

Emperors Palace Hotels Casino Convention Resort