1 reviews | Active since Mar 2009
Bingo much better but still needs tweeking!!!
<p>A few weeks ago I wrote a review on the shocking MC that called the Bingo, he called last week again to my utter dismay. Yesterday, 26 March 2017, the MC that did the Bingo was excellent and spoke clearly, there was no chit chat in between the numbers and that's how it should be. It is very distracting because the number gets lost in the chit chat, all the nonsense talk can be done after the Bingo. The only thing that needs tweeking here is if the number is 13 he should also call "one" "three" because it could be mistaken for 30. Also I cannot understand why the sound system was very loud when doing the tournament at 8pm yet for the Bingo it was not that loud, it should be the other way around. For Bingo, there are people standing all over the casino so it should be louder. For the tournament it's only the people playing the machines that need to hear what is going on!!!! Lastly, why on earth can the music not be turned OFF during the Bingo (it is only for about 10 - 15 mins?), I think it is rude to have the music playing and the MC shouting over it!!! As I have mentioned before, we are playing Bingo for quite high stakes so it should be treated professionally and not as if it is some trivial game!! If you require more clarity, please feel free to give me a call. I long to see the day when we have a perfect round of Bingo!!</p>
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The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
Please be advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Management Team has been in contact with you and that the matter has been addressed.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Management Team has been in contact with you and that the matter has been addressed.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
Thank you Jimmy for addressing my concerns telephonically, thank you for having a listening ear, it was a pleasure talking to you. I am hoping to see the issues being sorted soonest
Thank you Jimmy for addressing my concerns telephonically, thank you for having a listening ear, it was a pleasure talking to you. I am hoping to see the issues being sorted soonest
Just an update, we were at Bingo on Sunday, 2 April 2017. Well, well, well what a pleasant surprise, the MC spoke very clearly and slowly and repeated the numbers. The sound system was definitely louder than it has been so it could be heard clearly throughout the casino. There was no babbling in between numbers, only Bingo numbers were being called (but then this particular MC never ever does that). The other MC's never stop babbling in between numbers very irritating, I sincerely hope that when it's their turn to call Bingo they call the Bingo numbers only, NO BABBLING. So the very first Bingo after my complaint was PERFECT!! Thank you it was such a pleasure!
Just an update, we were at Bingo on Sunday, 2 April 2017. Well, well, well what a pleasant surprise, the MC spoke very clearly and slowly and repeated the numbers. The sound system was definitely louder than it has been so it could be heard clearly throughout the casino. There was no babbling in between numbers, only Bingo numbers were being called (but then this particular MC never ever does that). The other MC's never stop babbling in between numbers very irritating, I sincerely hope that when it's their turn to call Bingo they call the Bingo numbers only, NO BABBLING. So the very first Bingo after my complaint was PERFECT!! Thank you it was such a pleasure!