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Yvonne N

1 reviews | Active since Jan 2017

15 Mar 2017, 11:00

BAD SERVICE

<p>GOOD DAY</p> <p> </p> <p>I WOULD LIKE TO NOTIFY YOU ON THE FOLLOWING MATTER;</p> <p> </p> <p>I RECEIVED A SMS FROM EMPERORS REGARDING A BREAKFAST FOR 2 AT ROSETTAS RESTAURANT. MY CELL PHONE HAS A PROBLEM WITH REPLYING YOUR SMS.</p> <p> </p> <p>TO MY ABSOLUUT DISGUST I CALLED EMPERORS SPOKE TO ABOUT 5 DIFFERENT PEOPLE IN VARIOUS DEPT AND STILL TO NOW I HAVE NOT BEEN ABLE TO MAKE A BOOKING AS I WAS OFFERED A FREE BOOKING FOR 2</p> <p> </p> <p>I SPOKE TO PRECIOUS AT ROSETTAS RESERVATIONS SHE SAID SHE CANNOT HELP ME AS SHE TRANSFERRED ME TO MARKETING DEPT TO SPEAK TO NATASHA. MY CALL WAS THEN TRANSFERRED BACK TO PRECIOUS AND SHE SAID NO ANSWER.</p> <p> </p> <p>I FEEL AS A REGULAR AT EMPERORS WHY DO I GET THIS KIND OF TREATMENT.</p> <p> </p> <p>PLEASE EDUCATE YOUR STAFF IN THE VARIOUS DEPT AS I WAS FLUNG FROM PILLAR TO POST.</p> <p> </p> <p>PLEASE GET BACK TO ME A.S.A.P AS I WOULD LIKE YOUR FEEDBACK.</p>

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Replies (2)
Emperors Palace
Emperors Palace's reply16 Mar 2017, 07:09
Official

We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.

May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.

Best regards

The Management Team

Emperors Palace Hotels Casino Convention Resort

Emperors Palace
Emperors Palace's reply17 Mar 2017, 07:10
Official

This is to confirm that a member of our Food and Beverage Management Team has been in contact with you and that the matter is now resolved.

Thank you for your patience in this regard.

Yours sincerely

The Management Team

Emperors Palace Hotels Casino Convention Resort