Bad Casino in South Africa.

On the 29th of March I decided to go and try my luck at the Emperors Casino despite of my previous bad experience last year around 1st March where money was ****** out of my card with no traces or whatsoever.(And Hello Peter came to my rescue)It happened again

It started with me taking my daughter to the Jupiters where the most unfriendly staff approach you with no sense of customer service,got my daughter registered to stay in till 11pm, (my daughter later on advised that the teachers are very rude and gives the kids attitude most of the time) My name was then called from an announcement/speakers by the Casino (which made me think that i had won a prize or something.)I left my card in the slot machine rushing to the desk.Where i met a lady from the creche asking me if i wasn't looking at the time, that it was after 11pm and that her transport will leave her behind because of people like me who leaves their kids to leave later then the given time. We got to the creche and then met a very abusive staff member Precious Mdletshane who attacked me with words to a point where i decided to snap pictures of herself.I succeeded to snap a couple of pictures (not knowing that my phone will get ******) however between the creche,casino floor and restrooms lost my phone.(I hate to make accusation however I find it very strange that i lost it after taking pictures of the lady) I then went to report this to 1 of the managers Peter who then dumped me to deal with the slots manager MMELI who then past from one person to another after failing to assist me since they could not trace the money that was left in my card when i went to Jupiters.I then asked my daughter to go and look for my phone at the restrooms where she was stopped and intimidated by security officers who asked her questions she couldn't answer as a child,Because of the fact that i was asked by Mmeli not to leave the Casino spot while he was investigating my card issue this is why i asked my daughter to go and find my phone so long,well after a little while Mmeli told me that he could only trace TWO HUNDRED AND SOMETHING RANDS in the card not the EIGHT HUNDRED AND SOMETHING RANDS that i had left.I went to look for my daughter whom i met at the Security entrance been intimidated and cross questioned by the guards.When i asked to see the manager,Security members came instead throwing blames of me neglecting my child and all, refusing to show me the footage of my movements.And then came with Mzamo who was even ruder that them all.That was when i asked them to find my mother who admitted to how ***** and unfair i was treated at the Casino.

I would like to follow up on exactly hat had happened to my Cellphone and the money that was left in my card.And that since this occurrence of loosing funds in the card was not the first that i had encountered how many more to expect with this Casino.I mean what happens to people that wins more than what I had in my card.I don't feel safe in that casino and believe that the team somehow orks together to remove traces of money left in our cards

How much of this bad treatment can i get from this Casino though.I am very dissapointed