Bad attitude from staff

<p>On the 10 June 2017, we booked 2 family rooms at the Metcourt hotel. We had a Family that had to be at the airport at 6am on Sunday morning, so I called your reception desk at around 8pm on Saturday night and ask the Lady if they could arrange a take away breakfast for the morning for one person to which she agreed and advised me to collect it at reception upon departure.</p> <p>At 5.45am on the Sunday before leaving for the airport, we went to reception to collect the take away breakfast and was approach by a rather rude lady that couldn’t even greet. I told her that we were there for the take away breakfast. She then bluntly asked me what time did I call(I’m not sure what difference that would make being a guest) but I told her around 8pm.</p> <p>She then went to the back and came back 2minutes later saying that there was nothing and that her shift started at 11pm and then just ignored us and went about doing her other work.</p> <p> </p> <p>I find this type of service highly insulting and its not about the take away breakfast but about me being called a ****, which has left me totally humiliated. I find that highly offensive…You are more than welcome to check the room’s telephone records to find proof that I called as well as camera footage to see the person on duty with was totally rude which has lead me taking this further.</p> <p> </p> <p>Please contact me for more information.</p> <p> </p> <p>Rajesh Maharaj</p> <p> ********** 200</p>