Bad attitude from staff

on the 9/1/2016 I booked 2 rooms at mondior hotel. I made use of the shuttle service from the airport to the hotel.The driver then went from the 3 star to the 5 star.when I asked him if he is going to the 4 star, he started shouting and humiliating me in front of other passengers.I then went to the hotel at 1pm which they gave me 1 romm and was told to wait until 2pm for the other room. I then waiting until 2pm and was told again to continue waiting.at 3pm I went back to get my key and was told that there was no room available and that I should continue waiting. at this point I had enough and asked for a manager.after explaining my situation to him, he got me a room within 5 minutes. upon arrival at my room I found that the drainage system was not working, I reported it but it had made no difference.is this how you treat your gold winners circle guests?