Bad Attitude

On Saturday 16 Dec 2017 my husband and I booked into the D'oreale Grande for one evening to celebrate our wedding anniversary. As we stopped at the boom of the carpark we encountered the most unfriendly, rude boom operator I have ever come across. He opened the boom with a sigh and a dirty look. I felt I needed to apologise for interrupting his thoughts. Later the evening we decided to have a drink at Neptunes bar. It was extremely busy and we waited approx 15 minutes and were still not served. We then moved to the patio area outside of the restaurant. We had absolutely no luck in getting anyone to serve us. We tried placing our order at least three times and were told that someone will be sent to us. When we asked someone whom appeared to be a manager he told my husband " there is a bar right there.....why don't you get your drinks there?" This is unacceptable as we are hotel guests and the bar was extremely busy. My husband then went into the hotel and got us a drink from the bar, When he returned to the patio area he was called back by one of the staff members and reprimanded for walking through the restaurant area.....he was told to walk around and exit at the side door as the guests in the restaurant do not like the disturbance of the door opening and closing . Not withstanding the fact that this was happening in plain sight and within hearing distance other patrons. Overall not the best experience!!