1 reviews | Active since May 2017
Ashamed to be southafrican
<p><br />I stayed at metcourt permount i wanted to take my wife out for our anniversary so i sc****d my money togther and got us a hotel room.Horrible service. Room service guy buleng told me i cant order food only drinks at 1030. I proceded to ask why when the menu says until 11 the. This **** Room service guy put the phone down on my ear. No one is friendly there its all about taking customer money and getting you out of there as quick as possible.</p> <p>I work in the hotel industry and everyone i know in this industry will know how shocking this place is i am ashamed to have stayed there i would have rather stayed in a tent outside the building</p> <p>Thank you for making myself and wife's anniversary so memorable horrible horrible.<br />Shame on all your staff. <br />Thanks for nothing</p> <p> </p>
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Thank you Jean Hanekom
your promt response on this matter was really efficient, thank you for giving us a free stay at your hotel to make up for our bad night.
I hope to rate your hotel alot better next time around
kind regards
tyrone
Thank you Jean Hanekom
your promt response on this matter was really efficient, thank you for giving us a free stay at your hotel to make up for our bad night.
I hope to rate your hotel alot better next time around
kind regards
tyrone
This is to confirm that a member of our Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort