KR
Kerry R

1 reviews | Active since May 2016

02 May 2016, 08:20

Are we funding a financial struggle...?

I'm appalled by Emperors palace! The fun, lower denomination tables have been removed, there seems to be a shortage of waiters. I was playing Roulette and asked for a drink, I waited for an hour to receive one. The toilets smell and need maintenance, the draws seem unfair - a million tickets to my few... It just feels like we are funding a financial struggle, all the fun has been taken away from a place that was so exciting to come to a couple of years ago...

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Replies (1)
Emperors Palace
Emperors Palace's reply03 May 2016, 08:27
Official

Hello Kerry Reynolds

Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.

 We further wish to confirm that a member of our Gaming Management Team will contact you shortly.

 Best regards

The Management Team

Emperors Palace Hotels Casino Convention Resort