Amazing Service with a Reservation - Thank You Palesa!

<p>After spending hours on the phone trying to sort out a booking for an upcoming conference, I was told time and again that all four of the Peermont Hotels at Emperors Palace were completely FULLY BOOKED on the days of my conference. </p> <p>I finally, by some divine intervention, was transferred to Palesa Redeba. Even I was rather snarky, impolite, frustrated and kind-of rude to her; due to my frustration and anxiety; she remained polite, professional, helpful and warm. I literally could "hear the smile on her face"! She took her time to allow me to unpack my problem and calmly worked through my various concerns. She then went out of her way, going back and forth to try to accommodate me for my conference. </p> <p>After about 20 minutes on the phone, she managed to find me accommodation at my first choice hotel and at a reduced rate as well. She had contacted her superiors to assist me and went over and above what so many of her colleagues said - "Sorry we are Fully Booked" - She literally "moved mountains" and Impressed me! Throughout our conversation, she laughed and attempted to set my mind at ease and reassure me that she would do her best to find me something. I seldomly receive good service, or come across someone that impressed me as much as Palesa. Being in a profession, where I teach client service, branding, organisational communication, marketing and public relations - I was especially impressed with Palesa and have a deep appreciation for people like Palesa who live their brands and embody all those characteristics that we teach employees to strive for - Palesa is a living, breathing case study of Service Excellence* </p> <p>Emperors Palance, please acknowledge that you have a dedicated, motivated, and really amazing employee in Palesa! She is someone you should take note of and invest in. Palesa lives the brand with vigor and veracity - in my mind, she is an exceptionally impressive ambassador. This young lady is going places... </p> <p>Thank You once again Palesa Redebe :-) </p>