LL
Lucille L
1 reviews | Active since Jun 2015
16 Dec 2015, 17:23
am i not 'important' anymore?
First we receive bamd service from braza on saturday then today,all the credit i had (R300) is missing. I did not even play it but i was blocked and now it shows no tracking on my card. Is this the way emperors make money? This is the 3rd time ive been dissapointed with this place!!! Gold card winners circle member my foot!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Emperors Palace's replyOfficial
04 Jan 2016, 08:27Hello Lucille Joubert,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Gaming Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Gaming Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Emperors Palace's reply04 Jan 2016, 08:27
Official
Hello Lucille Joubert,
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Gaming Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Gaming Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort