1 reviews | Active since Jul 2016

23 Oct 2017, 08:44

1 Individual Using 2 Machine Slots

I recently visited Emperors Palace on the 14-10-2017 . I want wanted to use my favorite Machine Slot ,to my surprise one individual was using two machine slots at once .

My Question is this Allowed ? From my opinion i do not see it as being fair at all - As much as there are other free available slots it is just an inconvinience

0
Replies (2)
Emperors Palace
Emperors Palace's reply23 Oct 2017, 10:37
Official

We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.

May we take the opportunity to firstly apologize for the inconvenience caused and to advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.

Best regards

The Management Team

Emperors Palace Hotels Casino Convention Resort

Best regards,

Emperors Palace
Emperors Palace's reply24 Oct 2017, 13:27
Official

This is to confirm that a member of our Slots Management Team has been in contact with you and that the matter is now resolved.

Thank you for your patience in this regard.

Yours sincerely

The Management Team

Emperors Palace Hotels Casino Convention Resort

Best regards,