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jewee G

1 reviews | Active since Jan 2014

11 Nov 2015, 00:07

***

we had a medium event about 1*** people at Emperors Palace on 10Nov2015 night. my job was invite all guests. <br> time :15:30 . i followed my guest to Emperors Palace, at the entrance, i saw my guest stopped a while and paid for the entrance , i was confused. then i speak the man and why are we paying for the entrance if we running an event at Emperors Palace. the guy just told me there is no EVENT HAPPENING TONIGHT. ( it ****ed me off straight away, since we put so much effect into it) then i start shouting and ask him to contact his manager, he just told me straight the manager is not in, then i start swearing at him, he just walk out the room and leave me hanging, then i start hooting, finally after few minutes, the manager showed up.<br> BUT, he told me there is no EVENT again!!!, i was real ****ed and i got out the car and scream at him. the security start hitting my car( real heavy knocking) . then i was like let me take you the event, so the manager jump in my car and i took him into Emperors Palace, and show him a 100 tables running inside Emperors Palace<br> <br> then i request a decent apologies from the manager, and its done very unhappy and very disappointed from my point view

0
Replies (1)
Emperors Palace
Emperors Palace's reply11 Nov 2015, 08:22
Official
Hello jewee,

Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.

We further wish to confirm that a member of our Tollgate Management Team will contact you shortly.

Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort