Horrific experience

My vehicle was involved in an accident on the 21st of March 2023, the car was taken to Panel beaters Empangeni auto Renovators. The insurance approved the Claim on the 4th of April 2023. Auto renovators also sent me a message that they will start the process of fixing the car, which is ordering parts.

Today it’s the 9th of May 2023, they haven’t finished repairing my car. I do receive an update once a week on Tuesday/ Wednesday, when I call I do not get Lelanie who’s supposed to update me. I battle to have any communication with her. They (the receptionists) would tell me that she’s out of the office, if it’s not that… they will tell me that she’s on leave or not at work. I can provide the dates relevant to my statement.

Today I’m writing this because the insurance refused to extend the car hire, I’m taking it back today and I’ll have no other means of transportation to work. Yesterday I called auto renovators several times on the car update they told me that Lelanie is on leave, Jake who’s Lelanie’s foreman cannot assist me and Zebulose can also not assist me. Their seniors basically refused to Assist me. The receptionist told me that they cannot hire any vehicle for me and all their courtesy vehicles are with customers, they will have to put me on a waiting list. Their service is horrible and very stressful.

I called today again , Spoke to Lelanie who’s back from leave and she said they are not done , she’ll check when can they fit the wind screen , she can’t even tell me when my car will be finished or estimate . She also emphasised that they can’t assist me with car hire. She said the insurance is aware that my parts delayed , they should be assisting me with car hire.