Pathetic Customer Service

I asked the hostess for a coke to cleanse my thirst being in hospital. I am not a diabetic. When I asked for the coke I was informed that the Medical Aid doesn't cover it. I then asked for any other fizzy drink and I was informed there are none. The supervisor is Kelly and the manager is Dianne Botes. Why don't you provide the patient with a list of what is not covered so that we can all be aware. It is stressful enough being ill in hospital and then need to argue about a small 200ml COKE! Future to this I request **** when this was comminuted with management and the supervisor informed me there are no written proof. I await your response on this comment and outcome of this matter.