UNCARING ATTITUDE BY EMPLOYEES VERY UNHELPFUL

SO MY SON WAS HIT FROM BEHIND AT HIGH SPEED BY A WORKS VEHICLE FROM EMPA STRUCTURES.JACO LUBBE DOESNT RETURN CALL. WHEN HE DOES HE KEEPS LAUGHING SAYS SPEAK TO STP BROKERS, MARLENE ECKLES,WHO INTURN IS EVEN MORE UNHELPFUL. QUESTIONS WHY I WANT THEIR ADDRESS.ALL I WANT TO KNOW IS WHERE TO TAKE VEHICLE IE WHO IS THEIR AUTHORISED REPAIRER.REFUSES INFORMATION EVENTUALLY AFTER 2ND HEATED PH CALL SAYS FILL IN CLAIM FORMS FIRST.USELESS ********* EMPLOYEES!IN THE MEAN TIME I GET HIT WITH A 2KM R4104 TOWING BILL BY CHARMAINE AT ODENDAL BREAKDOWN.THE PANELBEATER REFUSING TO RELEASE VEHICLE TILL THIS IS PAID AND WILL CHARGE R150 A DAY STORAGE TILL ASSESSMENT DONE.HUMAN VULTURES!