1 reviews | Active since Aug 2016
MISDIAGNOSIS TO FITT NEW PARTS- CONNED AND **** TO BY WORKSHOP
I TOOK MY ISUZU IN FOR A SERVICE AT EMOND AUTO. GAVE JON A LIST OF THE DEFFECTS WHICH WAS VEHICLE TAKING EXCESSIVE WATER CLUTCH IS HARD LATER ON IN THE DAY I GOT A CALL FROM JON SAYING THAT THE RADIATOR WAS LEAKING AND I NEED TO BUY A NEW RADIATOR FOR +- 6K AND THAT I NEED TO REPLACE THE CLUTCH WHICH IS +- 8K. I THEN TOLD JON THAT IM 100% SURE THAT THE RADIATOR IS NOT LEAKING BEACAUSE I CHECKED IT THIS MORNING BUT HE INSISTED AND DID NOT HAVE PROOF TO SHOW ME. SO I TOOK THE RADIATOR TO A RADIATOR SPECIALIST AT MY COST AND GOT THE RADIATOR TESTED TO FIND OUT THAT IT IS NOT LEAKING. WHEN I APPROACHED RICHARD ABOUT THE ISSUE HE SAYS THAT THE RADIATOR WAS PAINTED THATS WHY ITS NOT LEAKING ANYMORE, THE RADIATOR NEEDS TO BE TESTED IN HOT WATER ONLY, AND FINDING EVERY REASON TO SAY THAT THE RADIATOR WAS LEAKING HOWEVER HE COULD NOT PROVE IT. I EVENTUALLY GOT THEM TO PUT THE RADIATOR BACK ONTO THE VEHICLE AND TEST IT TO PROVE THE RADIATOR WAS LEAKING. THE VEHICLE CAME BACK FROM THE TEST DRIVE WITH NO LEAKS ON THE RADIATOR WHICH MEANS THE FAULT THE MISDIAGNOSED AND I WAS ALMOST TOLD TO BUY A RADIATOR FOR +-6K. WHILE INSPECTING THE VEHICLE WITH RICHARD WE NOTICED THAT THE HEATER RADIATOR WAS LEAKING CAUSING WATER TO FILL INTO THE VEHICLE BEHIND THE DASHBOARD. RICHARD SAID THAT THE NEW HEATER RADIATOR IS +-10K AND OPTION 2 WOULD BE TO BLANK OF THE PIPES AND A LABOUR COST TO REMOVE THE DASHBOARD AND +- 3K BUT THE DASHBOARD HAS TO BE REMOVED FOR BOTH OPTIONS. I THEN TOLD HIM I WILL PICK UP THE VEHICLE AND TAKE TO AN AIRCON COMPANY CALL COOL IDEAS WHO CHARGED ME R650 AT MY COST TO BLANK OUT THE HEATER RADIATOR PIPES WITHOUT REMOVING THE DASHBOARD. I FEEL LIKE THE WORKSHOP STAFF AT EMOND JUST WANT TO REMOVE AND FITT NEW PARTS WITH INFLATED COSTS AND CONN, ****** AND MAKE MONEY FROM INNOCENT CUSTOMERS, I HAVE BEEN DEALING WITH EMOND FOR THE LAST 15 YEARS THERE AFTER REGARDING THE ISSUE OF THE CLUTCH BEING HARD I WAS TOLD TO REPLACE IT WITH A NEW CLUTCH AT +-8K SO I ASKED RICHARD HOW DOES HE KNOW THAT HE KNOW THAT THE CLUTCH IS FINISHED WITHOUT OPENING THE GEARBOX? HE SAYS WITH THE RESIDUE ON THE OUTSIDE WHICH IS IMPOSSIBLE. I WAS ALMOST CONNED TO FITT A NEW CLUTCH WHICH I NEVER DID. I THEN WENT TO A GEARBOX SPECIALIST WHO THAT THE RELEASER BEARING IS NOISY IT NEEDS TO BE LUBRICATED I CAN DRIVE THE VEHICLE ITS NOT SERIOUS, SO I APPROACHED DAVE EMOND REGARDING THE HORIFIC EXPERIENCE FOR ME TO COMPENSATED FOR THE INCONVIENCE AND HIS STAFF GIVING ME FALSE DIAGNOSES. HIS REPLY WAS THAT HE HAS NO MONEY. GUYS PLEASE BECAREFUL I WOULD NOT WANT INNOCENT PEOPLE TO BE **** TO IN THIS MANNER AND CONNED TO PAY MONEY FOR NO REASON. I WOULD HAVE PAID 16K EXTRA IF I DID NOT HAVE A BIT OF MECHANICAL EXPERIENCE.
